Frequently Asked Questions
We’ve answered the questions our guests ask most — from how to get here from every London airport to what’s in the rooms and why booking direct always pays. Can’t find what you’re looking for? We’re at reception 24 hours a day: call +44 20 7486 3103, email us, or for the fastest response, send us a WhatsApp message on the same number.
Booking & Rates
Booking directly — on our website, by phone, or by email — gives you the best price, the best flexibility, and exclusive perks no OTA can match:
• Lowest non-refundable rate — guaranteed to beat or match any OTA
• Best cancellation policy — free cancellation up to 24 hours before arrival on our flexible rate. OTAs require 48 hours notice — booking direct gives you an extra 24 hours of flexibility
• Free unlimited UK calls — unlimited calls to UK landlines and mobiles from your in-room phone, at no charge
• Complimentary 12:00 PM late check-out — included with every direct booking, subject to availability
Direct access to our team — modify, cancel or ask us anything without going through a third party
Book direct at blandfordhotel.com, call +44 20 7486 3103, or WhatsApp us on the same number
Lowest rates. 24-hour cancellation (vs 48 on OTAs). Free late check-out. Free UK calls. Always.
We offer two rate types:
Flexible rate (Best Available Rate): Free cancellation up to 24 hours before arrival, exclusively when booking direct (website, phone, email or in person). When booking via Booking.com, Expedia or any other OTA, the cancellation period is 48 hours. This extra 24 hours of flexibility is only available to direct bookers. If on rare occasions you find a lower price elsewhere, please contact us directly and we will not be beaten on price.
Non-refundable rate: Our lowest possible price. Cannot be cancelled or modified once booked. Available both direct and via OTAs — our direct price is always the same or lower.
For early departure on flexible bookings, please inform reception by 11:00 AM at least 24 hours before your new departure date. Non-refundable bookings are non-amendable.
For direct bookings, contact us at any time by phone (+44 20 7486 3103), or email. We’ll handle it immediately.
For OTA bookings, unfortunately, changes must be made through the platform you booked with (Booking.com, Expedia etc.). This is one of the key reasons we recommend booking direct.
Yes. We accept Mastercard, Visa, Diners Club, and American Express. We do not accept cash, cheques or travellers cheques. Payment can be settled in GBP or your local currency at check-out.
Check-In, Check-Out & Arrival
Standard check-in: from 3:00 PM
Standard check-out: by 11:00 AM
Early check-in and late check-out are available at £10 per hour, subject to room availability. If you need to check in before 12:00 PM, we strongly recommend booking from the night before to guarantee a room is ready.
Guests who book direct automatically receive a complimentary 12:00 PM late check-out, subject to availability.
Our reception team is here 24 hours a day. If your room isn’t ready, we’ll store your luggage securely while you head out and explore. If you need the room ready at a specific early time, contact us in advance (£10/hour). We recommend booking from the night before if you need to check in before 12:00 PM.
Yes — a couple of days before your arrival you’ll receive an email with a link to complete check-in online. We recommend completing it in advance to speed up your arrival and get you to your room quickly. Check your inbox and junk folder just in case.
Yes. Complimentary secure luggage storage is available at reception on your arrival and departure day. For overnight luggage storage please speak to reception for availability and costs.
Yes — our reception is staffed around the clock, every day of the year. You can also reach us by WhatsApp on +44 20 7486 3103 at any time.
Rooms & Facilities
The Blandford Hotel has 34 elegantly designed rooms in the heart of Marylebone Village. As with most boutique hotels in central London, rooms are compact but thoughtfully equipped. Every room includes:
• Nespresso coffee machine with pods, milk and sugar, plus kettle and tea making facilities
• Luxury White Company Flowers Collection toiletries
• Flat-screen Smart TV
• Laptop-compatible safe in wardrobe
• Hairdryer in wardrobe
• Fast, free, unlimited Wi-Fi (network: Blandford Guest)
• Daily housekeeping between 10:30 AM and 3:00 PM
Room types include single, double, executive double, twin, and family rooms. If you have a preference for floor or room type, please mention it when booking and we’ll do our best to accommodate you.
Yes — The Blandford Hotel has a lift serving all floors.
Every bathroom is stocked with luxury White Company ‘Flowers Collection’ toiletries — shampoo, conditioner, body wash, and soap, with uplifting notes of jasmine, rose, neroli, lavender and geranium. Full-size bottles are available to purchase at reception.
Yes — every room has a Nespresso machine with pods, milk and sugar. Tea making facilities and a kettle are also provided. Ask reception for replenishments any time during your stay.
Yes. Guests who book direct receive unlimited complimentary calls to UK landlines and UK mobiles from the in-room phone. Haven’t booked direct? Please ask reception for call rates.
The Blandford Hotel does not have its own room service, but you can order food and drinks for delivery to your room from a range of nearby partners.
We ask all guests to respect quiet hours between 10:00 PM and 7:00 AM. The hotel is entirely non-smoking — a £250 cleaning charge applies if smoking occurs indoors.
Unfortunately, The Hotel is not accessible for guests with significant mobility requirements. The building has a raised ground floor with steps from the road to the front door. Our lift is very small and we do not have purpose built accessible rooms due to the nature of the building.
We are honest about this because we want every guest to have a comfortable stay. If you have any mobility concerns, we strongly recommend calling us on +44 20 7486 3103 before booking so we can discuss suitability. Our team will always do their utmost to help.
Getting Here
Best option: Elizabeth line from any Heathrow terminal to Bond Street (approximately 40 minutes, no changes), then one stop on the Jubilee line to Baker Street — 3-minute walk from the hotel. Total approximately 50 minutes.
Alternative: Heathrow Express to Paddington (15 minutes), then Bakerloo line direct to Baker Street (10 minutes). Total approximately 30 minutes but more expensive.
Private transfer can be arranged through reception. Please allow at least 3 hours before your flight.
Gatwick Express or Southern Rail to Victoria Station (30–35 minutes), then Victoria line to Oxford Circus and Central line to Bond Street, then Jubilee line one stop to Baker Street. Alternatively, Bakerloo line from Victoria to Baker Street directly. Total approximately 55–65 minutes. Taxi takes approximately 70–90 minutes.
Stansted Express to Liverpool Street (approximately 50 minutes), then Metropolitan or Circle line direct to Baker Street (approximately 15 minutes). Total approximately 70–80 minutes.
Thameslink from Luton Airport Parkway (5-minute DART shuttle from terminal) to St Pancras International (approximately 50 minutes), then Metropolitan, Circle or Hammersmith & City line to Baker Street (approximately 10 minutes). Total approximately 65–75 minutes.
Take the Metropolitan, Hammersmith & City, or Circle line from Baker Street to King’s Cross St Pancras — a direct journey of approximately 10 minutes, ideal if travelling light. Reception can also arrange a private taxi, which is quicker with heavy luggage.
The hotel has no on-site parking. The nearest options are NCP London Marylebone Road (5-minute walk) and Q-Park Harley Street (7-minute walk). Some short-term pay-and-display parking is available on nearby streets. With Baker Street Underground just 3 minutes away and access to five tube lines, most guests find they don’t need a car.
Breakfast, Dining & Local Area
A complimentary cooked and continental breakfast buffet is included with every room booking:
Monday–Friday: 7:30 AM – 10:00 AM
Weekends & Bank Holidays: 8:00 AM – 10:00 AM
Served on the ground floor. The buffet includes hot cooked items, fresh fruit, pastries and bread, yoghurt, cereals, cheese, cold meats and a selection of hot and cold drinks. Please advise us in advance of any dietary requirements or allergies.
Marylebone is one of London’s most rewarding neighbourhoods for dining. Our team’s top picks:
• Chiltern Firehouse (2-min walk, 1 Chiltern St) — celebrity hotspot in a converted fire station, creative dishes, stylish courtyard. One of London’s most talked-about restaurants.
• The Monocle Café (3-min walk, 18 Chiltern St) — design-led café from the Monocle brand, excellent coffee, pastries and light bites. Perfect for a working morning.
• Fischer’s (6-min walk, 50 Marylebone High St) — Viennese-style café, schnitzels and strudels in a nostalgic setting. A Marylebone favourite.
• The Ivy Café Marylebone (6-min walk) — classic British dishes in a glamorous setting.
• The Orrery (7-min walk, 55 Marylebone High St) — elegant French restaurant with rooftop terrace, one of the finest in Marylebone.
Our team would be delighted to provide more recommendations just reach out on Whatsapp.
Marylebone has excellent options nearby:
• The Globe (3-min walk, 43–47 Marylebone Road) — traditional pub with a rich history, real ales and classic British dishes. A reliable neighbourhood favourite.
• The Marylebone (5-min walk, 93 Marylebone High St) — classic British pub on the High Street, wide selection of ales, hearty food and a welcoming atmosphere. Rated 4.4/5.
Ask our reception team for more local recommendations — we know the area well.
The location is exceptional for sightseeing across all of central London:
• 3-min walk — Baker Street Underground (5 lines)
• 4-min walk — Madame Tussauds London
• 5-min walk — Sherlock Holmes Museum, 221B Baker Street
• 5-min walk — Regent’s Park & London Zoo
• 6-min walk — Marylebone High Street (boutiques, cafés, restaurants)
• 9-min walk — The Wallace Collection (free entry, a hidden gem)
• 15-min walk — Oxford Street & Selfridges
• 2 stops — Oxford Circus & Bond Street shopping
• 3 stops — Covent Garden & West End theatres
The Hop-On Hop-Off bus stop for Golden Tours is right outside at Madame Tussauds — our guests receive preferential rates. Download CityMapper for the best way to navigate London.
Absolutely. Our team works with Golden Tours for London sightseeing and attractions — with a dedicated bus stop right outside the hotel at Madame Tussauds, access couldn’t be easier. For theatre tickets and tours, WhatsApp us on +44 20 7486 3103. Private airport transfers can be arranged through reception — please allow at least 3 hours before your scheduled departure.